Upon successful completion of this course the participant shall be able to:

Get introduced to the decision-making process

• Learn effective techniques on data gathering and analysis
• Assess risk associated with decision making

Evaluate available options, recommendation and suggestions

• Learn the distinction and application of emotional and rational decision-making
• Make the rational decision-making process your ally
• Understand your own decision-making biases

Learn and use the expected value formula for better decisions

• Use the decision-result matrix for better decisions, pitfall avoidance, and great analysis

• Determine the importance and the context of the decision Determine the objectives for the decision making
• List all options
• Explore promising options
• Establish decision-making criteria
• Evaluate the options against the criteria Select the options to pursue
• Analyze the risks

1 day program: 8 hours

Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions

Upon successful completion of this course the participant shall be able to:

• Get to the root cause
• Build trust and credibility with colleagues and team members

1. Creating a mutual understanding and finding common ground
2. Generating options and building a solution
3. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships

• Understand the conflict resolution process

1. Gain confidence in holding difficult conversations calmly and assertively
2. Manage conflict situations proactively
3. Increase personal effectiveness in managing conflict
4. See an uptick in overall performance

• Introduction to conflict resolution
• Developing conflict awareness
• Modes of conflict management
• Preventing team conflicts
• Responding to conflict
• Team proactively and productivity
• Self-assessment of your motivational skills
• Handling difficult conversations
• Motivational practices and theories
• Networks, relationships and establishing trust

1 day program: 8 hours

Middle managers, department managers, sections heads, advisors, senior specialists

Upon successful completion of this course the participant shall be able to:

• Understand and apply the principles of coaching and mentoring
• Develop and practice key coaching and mentoring skills
• Building a leader mindset – learning to motivate, coach & mentor

1. Build positive relationships through coaching that support and empower individuals

• Acquiring coaching skills

1. Set up coaching and mentoring programs and plans to develop capability and motivation
2. Conduct coaching sessions using well recognized coaching approaches and models
3. Enhance your organizations effectiveness in focusing development on its key resource

• Becoming the mentor of choice
• Enable internal coaching and mentoring

1. Learning critical communication skills to become the effective coach/mentor

• Become an effective coach: the theory and practice to become an effective coach/mentor with role-plays to demonstrate the desired behavior.
• Acquiring coaching skills
• Using the 7-stage problem solving model
• Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader

2 day program: 16 hours

Managers and supervisors whose responsibilities require coaching and mentoring others with the aim to help them achieve and exceed their performance targets

The aim of this program is to provide participants with best practices, forms, steps and actions points in goal setting, priority management and execution. At the end of this program participants will walk out:

• Having tools and techniques to setting clear goals that are aligned to the overall strategy of the organization
• Establish measurable milestones
• Creating a periodic plan of action (monthly/weekly/daily) that aligns to the goals
• And the flexibility to handle short term priorities and changes

• Mastering the self – self-awareness, self-management and self-regulation – how achievers manage their environment by mastering the self
• Envisioning the future – creating an image of your future state through visualization
• The personal blueprint – creating a one-page strategy document that defines your professional and personal goals for the foreseeable future with measurable milestones
• Identifying those influences and actions that distract, divert and destroy achievement – knowing how to eliminate these
• The weekly/daily action plan – creating the weekly and daily rhythm and routine to achieve success

1 day program: 8 hours

Managers and supervisors whose responsibilities require executing well and delivering medium term objectives in the face of changing short term priorities.

This course is designed to enable participants to:

• Recognize the benefits of managing time.
• Implement the process of establishing priorities.
• Apply various techniques and methods to manage time effectively, on a daily basis.
• Practice the time management process.
• Identify various internal & external time wasters.

Preamble

As a preamble, we introduce the concepts of vision, purpose, balance, and leadership.

Prioritization

As a guide to prioritizing all our activities, we teach the Eisenhower grid, later refined by Stephen covey as time quadrants, which classifies all activities in our life according to their importance and urgency.

Determination

In this module, we explain the significant role our will and determination have in the execution and successful implementation our decisions.

Conclusion

Lastly, we connect all the covered concepts for providing you with a powerful game plan to manage your time and organize your life.

1 day program: 8 hours

This course is designed for all managers, supervisors and employees who wish to improve their management of time and reduce stress levels in order to enhance their performance at work and in life in general.

Upon successful completion of this course the participant shall be able to:

• Know the importance of effective communication at work and the effects of poor communication
• Have a greater understanding of effective communication skills
• Possible barriers to communication and methods to overcome them
• Communicate in different styles including oral, written, visual, and electronic and their relative advantages and disadvantages
• Use their body language effectively
• Assess and develop own communication skills through feedback and reflection
• Formal communication channels (upward, downward, horizontal and external)
• Influence skills and techniques
• Negotiate strategies and tactics
• Deal with difficult people using persuasion
• Be enabled with some tips on how to influence
• Have practical ways to implement these techniques in their role.

• Effective communication skills
• Knowing your own style: strengths and weaknesses Dealing with difficult people, situations & behaviors
• How to communicate with different personality types at work Assertiveness
• Body language & self-awareness Gaining and retaining influence
• Creating a first and lasting impression How to make an impact
• Confidence and presence Overcoming rejections
• Actions and learning’s to take back to work

1 day program: 8 hours

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

The program participants will walk out of the program with clear sense apart from following specific goals:

• Create a strong sense of team bonding
• Improve coordination among team members
• Build cooperation & collaboration among team members & the organization
• Enhance the levels of trust within the team
• Generate openness among team members
• Unleash creativity
• Enhance personal effectiveness by working on three tenets of managing self, relationships and performance
• Manage self-better, in the areas of attitude, self-awareness and ownership
• Build better relationships by understanding nuances of relationship building:understanding people, me to us approach
• Building morale & self-motivation
• Ownership & taking initiative

• Taking ownership
• Responding and growing with change Resource optimization
• Team power
• Performance management Motivation

1 day program: 8 hours

Ideal for management teams, cross-functional teams and work groups.

Increased involvement with accountability and commitment, who:

• Become effective managers and effectively manage their time and priorities
• Communicate effectively with their team and learn to create world class teams that deliver
• Transition from doing to getting things done
• Effectively delegate, coach and mentor to get the best from their people Take ownership of their work and add value to the company
• Change their mindset from a mere employee to the mindset of business owner
• Have the coaching skills so that they could impart both knowledge and experience to their younger subordinates and grow leaders of the future

• Participants will graduate from execution (doing things) to effective management (getting things done)
• Participants will assess their current paradigm assess the positive impact of change
• The governing principles of managerial effectiveness. Influence based performance levers
• Enhancing team member productivity
• The fundamentals of coaching, mentoring & counselling & the difference between them
• The characteristics of an effective counsellor & the art of giving & taking feedback
• The building blocks of a team
• The impact of trust building on individual & team effectiveness The art of ego control & it’s positive impact on others

1 day program: 8 hours

Individuals in leadership roles, including executives, managers at all levels, project managers, team leaders and supervisors.

To provide executives with:

• The principles behind the 7 habits of highly effective people
• Paradigm shifts – the keys to replacing ineffective habits with effective ones
• Principles of personal effectiveness
• Learning to be proactive = becoming confident
• Enhancing self-management – learning positivity
• Principles of professional effectiveness – being decisive
• Developing deeper interpersonal relationships & communicate empathically
• Building the mindset of continuous learning
• Tools to apply the 7 habits in daily personal and professional life
• Applying the 7 habits to organizational effectiveness & to inspire a shared vision
• Learning to challenge the process
• Using outsight to bring ideas to the fore & learning to experiment and take risks

Principles

Creating paradigm shifts & altering habits

Personal effectiveness

Habit 1 – be proactive

Habit 2 – begin with the end in mind

Habit 3 – put first things first

Professional effectiveness

Habit 4 – think win/win

Habit 5 – seek first to understand, then to be understood

Professional effectiveness

Habit 6 – synergize

Habit 7 – sharpen the saw

Applying the 7 habits to daily life

Personal, professional & organizational, inspiring a shared vision

Reflection & action plan

2 day program: 16 hours

This includes project managers, project team members, HR leaders, od leaders, change management team members, sponsors of change, consultants and trainers

Upon successful completion of this course the participant shall be able to:

• Define emotional intelligence and its importance in the workplace
• Increase interpersonal success through self-awareness
• Self-management skills that will keep you in control
• Identify the benefits of having higher emotional intelligence Sense problems before they happen
• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
• Use emotional intelligence to create a positive work environment for continued career success
• Identify the benefits of having higher emotional intelligence
• Using emotional intelligence in times of conflict and other difficult situations
• Articulate your emotions using the right verbal and non-verbal language
• Implement these concepts and techniques in the workplace
• Know when and how to end a difficult conversation

• Introduction

1. Emotional intelligence defined
2. Becoming self- aware
3. Self-management/regulating your emotions
4. Self-motivation (m)
5. Empathy (e) & social skills (ss)
6. Skills in emotional intelligence
7. Verbal and non- verbal communication skills
8. Social management and responsibility

• Wrapping up

1 day program: 8 hours

The training course is designed for Team Leaders, Supervisors or anyone who is an acting or aspiring leader in any sector of industry and/or business. The training course is also appropriate for those who desire to learn effective management and leadership skills and techniques to be able to better manage their work.