Management Cornerstone

Negotiation Skills

Benefits

Upon successful completion of this course the participant shall be able to:

  • Improve their negotiation outcomes Manage interpersonal dynamics
  • Address negotiation complexities
  • Maximize value and minimizing risk in negotiations Develop a win-win mindset as a negotiator
  • Build a sustainable relationship enhancing deals

Course outline

  • Develop an effective plan and strategy for any negotiation Know when and when not to negotiate
  • Negotiate face-to-face, on the phone, and through e-mail Learn to become more persuasive
  • Develop a common negotiating language with the other parties Use techniques that pull information from the other parties
  • Read client and employee behaviors styles to maximize closure Recognize interests and issues and avoid unnecessary positions
  • Meet business objectives by focusing on planning rather than tactic

Program Duration

2 day program: 16 hours

Who should attend

This course is designed for Executives, Managers, Professionals, Salespeople, Entrepreneurs, Customer Service Representatives, and anyone who wishes to enhance their negotiation skills and make negotiations a more enjoyable, rewarding and effective part of their job.

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Finance for Non-Finance

Benefits

Upon successful completion of this course the participant shall be able to:

  • An introduction to the financial accounting system An understanding of finance management.
  • Exposure to various areas of finance management.
  • Financial tools to enable meaningful decision making.
  • An understanding of effective financial information flows for efficient functioning and decision making.
  • Exposure to financial analysis tools. Investment decision making.
  • Enhancing profitability & growth.
  • Identifying system weaknesses and problem areas and delivering solutions Managing for profits, cash and growth.

Course outline

Overview:

  • Financial accounting basics, systems
  • Differentiating between what is a expense, revenue, asset, liability Nature of costs and revenues

Financial statements:

  • Profit & loss statement
  • Balance sheet
  • Cash flow
  • Identifying how each store manager impacts each cost
  • Learning what actions can be taken to improve profitability & cash
  • Managing the financial performance
  • Financial ratios
  • Managing for profits, cash and growth
  • Increasing velocity and thus improving profitability
  • Identifying and managing risk

Program Duration

2 day program: 16 hours

Who should attend

Managers, directors, VPs, senior executives who make decisions that impact the financial performance of the organization

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Business Strategy & Execution

Benefits

Upon successful completion of this course the participant shall be able to:

Strategic decision making and thinking – understanding the importance of building a robust strategy and the underlying critical decisions to make it successful

Competence in analytical skills – how to understand and implement strategic profitable business models by understanding the impact of the decisions on the financial performance of the organization as a whole and on their respective departmental kPI’s and how they all fit into the big picture

Cross-functional alignment – how to harness cross-functional contributions to a common strategy; working closely as teams across various functional areas, aligning the various teams from a strategic business standpoint and synergizing between the functional areas

Team dynamics – how to manage teams and build the team to understand the strategy and decision making and

Leadership & Communication – learning how to lead teams and communicate effectively in the language of business

 

Course outline

  • Introduction: capstone business simulation
  • Understanding industry and market research reports. Analyze internal functional reports of the organization – strategy creation
  • Business planning & forecasting, innovation, R&D
  • Marketing – planning, forecasting sales, pricing strategies in different markets
  • Operations and production planning Financial planning
  • Importance of execution & alignment to strategy
  • Connecting the dots – bring the simulation to life with real life case studies

Program Duration

4 day program: 32 hours

Who should attend

Managers, directors, VPs, senior executives in a strategic decision-making role

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The Leadership Challenge

Benefits

Increased involvement with accountability and commitment by the managers, who:

Become leaders

  1. With a clear philosophy of leadership & to know how to inspire their teams to achieve a shared vision

Constantly challenge the status quo, innovate and grow

  1. Believe in the power of team and thus enable others to act using the power of emotional intelligence
  2. Develop exemplary behaviours amongst their team by encouraging the heart

Course outline

  • Upon completion of the lpi assessment, we recommend that the participants undergo the leadership challenge® workshop. Drawing extensively from the evidence-based research, the interactive experiential workshop will help participants to understand the five practices of exemplary leadership as derived by the authors. The seminar will focus on how the participants, as managers, can
  • Develop and communicate a vision/mission/strategy for their individual divisions, departments and teams.
  • Get all members of their team to share a common set of values to enable achievement of goals
  • Challenge the existing people and their processes to achieve breakthrough results
  • Enable them to act in an environment of trust so that can innovate and improvise thus adding exponential value
  • Empower their people on a day to day basis so that they feel encouraged, enriched and recognized

Program Duration

4 day program: 32 hours

Who should attend

Managers, directors, VPs, senior executives in a strategic decision-making role

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Supervisory Cornerstone

Decision Making

Benefits

Upon successful completion of this course the participant shall be able to:

Get introduced to the decision-making process

  • Learn effective techniques on data gathering and analysis
  • Assess risk associated with decision making

Evaluate available options, recommendation and suggestions

  • Learn the distinction and application of emotional and rational decision-making
  • Make the rational decision-making process your ally
  • Understand your own decision-making biases

Learn and use the expected value formula for better decisions

  • Use the decision-result matrix for better decisions, pitfall avoidance, and great analysis

Course outline

  • Determine the importance and the context of the decision Determine the objectives for the decision making
  • List all options
  • Explore promising options
  • Establish decision-making criteria
  • Evaluate the options against the criteria Select the options to pursue
  • Analyze the risks

Program Duration

1 day program: 8 hours

Who should attend

Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions

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Conflict Management

Benefits

Upon successful completion of this course the participant shall be able to:

  • Get to the root cause
  • Build trust and credibility with colleagues and team members
  1. Creating a mutual understanding and finding common ground
  2. Generating options and building a solution
  3. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Understand the conflict resolution process
  1. Gain confidence in holding difficult conversations calmly and assertively
  2. Manage conflict situations proactively
  3. Increase personal effectiveness in managing conflict
  4. See an uptick in overall performance

Course outline

  • Introduction to conflict resolution
  • Developing conflict awareness
  • Modes of conflict management
  • Preventing team conflicts
  • Responding to conflict
  • Team proactively and productivity
  • Self-assessment of your motivational skills
  • Handling difficult conversations
  • Motivational practices and theories
  • Networks, relationships and establishing trust

Program Duration

1 day program: 8 hours

Who should attend

Middle managers, department managers, sections heads, advisors, senior specialists

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Coaching & Mentoring

Benefits

Upon successful completion of this course the participant shall be able to:

  • Understand and apply the principles of coaching and mentoring
  • Develop and practice key coaching and mentoring skills
  • Building a leader mindset – learning to motivate, coach & mentor
  1. Build positive relationships through coaching that support and empower individuals
  • Acquiring coaching skills
  1. Set up coaching and mentoring programs and plans to develop capability and motivation
  2. Conduct coaching sessions using well recognized coaching approaches and models
  3. Enhance your organizations effectiveness in focusing development on its key resource
  • Becoming the mentor of choice
  • Enable internal coaching and mentoring
  1. Learning critical communication skills to become the effective coach/mentor

Course outline

  • Become an effective coach: the theory and practice to become an effective coach/mentor with role-plays to demonstrate the desired behavior.
  • Acquiring coaching skills
  • Using the 7-stage problem solving model
  • Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader

Program Duration

2 day program: 16 hours

Who should attend

Managers and supervisors whose responsibilities require coaching and mentoring others with the aim to help them achieve and exceed their performance targets

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Goal Setting

Benefits

The aim of this program is to provide participants with best practices, forms, steps and actions points in goal setting, priority management and execution. At the end of this program participants will walk out:

  • Having tools and techniques to setting clear goals that are aligned to the overall strategy of the organization
  • Establish measurable milestones
  • Creating a periodic plan of action (monthly/weekly/daily) that aligns to the goals
  • And the flexibility to handle short term priorities and changes

Course outline

  • Mastering the self – self-awareness, self-management and self-regulation – how achievers manage their environment by mastering the self
  • Envisioning the future – creating an image of your future state through visualization
  • The personal blueprint – creating a one-page strategy document that defines your professional and personal goals for the foreseeable future with measurable milestones
  • Identifying those influences and actions that distract, divert and destroy achievement – knowing how to eliminate these
  • The weekly/daily action plan – creating the weekly and daily rhythm and routine to achieve success

Program Duration

1 day program: 8 hours

Who should attend

Managers and supervisors whose responsibilities require executing well and delivering medium term objectives in the face of changing short term priorities.

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Time management

Benefits

This course is designed to enable participants to:

  • Recognize the benefits of managing time.
  • Implement the process of establishing priorities.
  • Apply various techniques and methods to manage time effectively, on a daily basis.
  • Practice the time management process.
  • Identify various internal & external time wasters.

Course outline

Preamble

As a preamble, we introduce the concepts of vision, purpose, balance, and leadership.

Prioritization

As a guide to prioritizing all our activities, we teach the Eisenhower grid, later refined by Stephen covey as time quadrants, which classifies all activities in our life according to their importance and urgency.

Determination

In this module, we explain the significant role our will and determination have in the execution and successful implementation our decisions.

Conclusion

Lastly, we connect all the covered concepts for providing you with a powerful game plan to manage your time and organize your life.

Program Duration

1 day program: 8 hours

Who should attend

This course is designed for all managers, supervisors and employees who wish to improve their management of time and reduce stress levels in order to enhance their performance at work and in life in general.

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Communication Skills

Benefits

Upon successful completion of this course the participant shall be able to:

  • Know the importance of effective communication at work and the effects of poor communication
  • Have a greater understanding of effective communication skills
  • Possible barriers to communication and methods to overcome them
  • Communicate in different styles including oral, written, visual, and electronic and their relative advantages and disadvantages
  • Use their body language effectively
  • Assess and develop own communication skills through feedback and reflection
  • Formal communication channels (upward, downward, horizontal and external)
  • Influence skills and techniques
  • Negotiate strategies and tactics
  • Deal with difficult people using persuasion
  • Be enabled with some tips on how to influence
  • Have practical ways to implement these techniques in their role.

Course outline

  • Effective communication skills
  • Knowing your own style: strengths and weaknesses Dealing with difficult people, situations & behaviors
  • How to communicate with different personality types at work Assertiveness
  • Body language & self-awareness Gaining and retaining influence
  • Creating a first and lasting impression How to make an impact
  • Confidence and presence Overcoming rejections
  • Actions and learning’s to take back to work

Program Duration

1 day program: 8 hours

Who should attend

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

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Team Building

Benefits

The program participants will walk out of the program with clear sense apart from following specific goals:

  • Create a strong sense of team bonding
  • Improve coordination among team members
  • Build cooperation & collaboration among team members & the organization
  • Enhance the levels of trust within the team
  • Generate openness among team members
  • Unleash creativity
  • Enhance personal effectiveness by working on three tenets of managing self, relationships and performance
  • Manage self-better, in the areas of attitude, self-awareness and ownership
  • Build better relationships by understanding nuances of relationship building:understanding people, me to us approach
  • Building morale & self-motivation
  • Ownership & taking initiative

Course outline

  • Taking ownership
  • Responding and growing with change Resource optimization
  • Team power
  • Performance management Motivation

Program Duration

1 day program: 8 hours

Who should attend

Ideal for management teams, cross-functional teams and work groups.

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Situational Leadership

Benefits

Increased involvement with accountability and commitment, who:

  • Become effective managers and effectively manage their time and priorities
  • Communicate effectively with their team and learn to create world class teams that deliver
  • Transition from doing to getting things done
  • Effectively delegate, coach and mentor to get the best from their people Take ownership of their work and add value to the company
  • Change their mindset from a mere employee to the mindset of business owner
  • Have the coaching skills so that they could impart both knowledge and experience to their younger subordinates and grow leaders of the future

Course outline

  • Participants will graduate from execution (doing things) to effective management (getting things done)
  • Participants will assess their current paradigm assess the positive impact of change
  • The governing principles of managerial effectiveness. Influence based performance levers
  • Enhancing team member productivity
  • The fundamentals of coaching, mentoring & counselling & the difference between them
  • The characteristics of an effective counsellor & the art of giving & taking feedback
  • The building blocks of a team
  • The impact of trust building on individual & team effectiveness The art of ego control & it’s positive impact on others

Program Duration

1 day program: 8 hours

Who should attend

Individuals in leadership roles, including executives, managers at all levels, project managers, team leaders and supervisors.

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Managerial Effectiveness

Benefits

To provide executives with:

  • The principles behind the 7 habits of highly effective people
  • Paradigm shifts – the keys to replacing ineffective habits with effective ones
  • Principles of personal effectiveness
  • Learning to be proactive = becoming confident
  • Enhancing self-management – learning positivity
  • Principles of professional effectiveness – being decisive
  • Developing deeper interpersonal relationships & communicate empathically
  • Building the mindset of continuous learning
  • Tools to apply the 7 habits in daily personal and professional life
  • Applying the 7 habits to organizational effectiveness & to inspire a shared vision
  • Learning to challenge the process
  • Using outsight to bring ideas to the fore & learning to experiment and take risks

Course outline

Principles

Creating paradigm shifts & altering habits

Personal effectiveness

Habit 1 – be proactive

Habit 2 – begin with the end in mind

Habit 3 – put first things first

Professional effectiveness

Habit 4 – think win/win

Habit 5 – seek first to understand, then to be understood

Professional effectiveness

Habit 6 – synergize

Habit 7 – sharpen the saw

Applying the 7 habits to daily life

Personal, professional & organizational, inspiring a shared vision

Reflection & action plan

Program Duration

2 day program: 16 hours

Who should attend

This includes project managers, project team members, HR leaders, od leaders, change management team members, sponsors of change, consultants and trainers

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Emotional Intelligence

Benefits

Upon successful completion of this course the participant shall be able to:

  • Define emotional intelligence and its importance in the workplace
  • Increase interpersonal success through self-awareness
  • Self-management skills that will keep you in control
  • Identify the benefits of having higher emotional intelligence Sense problems before they happen
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Use emotional intelligence to create a positive work environment for continued career success
  • Identify the benefits of having higher emotional intelligence
  • Using emotional intelligence in times of conflict and other difficult situations
  • Articulate your emotions using the right verbal and non-verbal language
  • Implement these concepts and techniques in the workplace
  • Know when and how to end a difficult conversation

Course outline

  • Introduction
  1. Emotional intelligence defined
  2. Becoming self- aware
  3. Self-management/regulating your emotions
  4. Self-motivation (m)
  5. Empathy (e) & social skills (ss)
  6. Skills in emotional intelligence
  7. Verbal and non- verbal communication skills
  8. Social management and responsibility
  • Wrapping up

Program Duration

1 day program: 8 hours

Who should attend

The training course is designed for Team Leaders, Supervisors or anyone who is an acting or aspiring leader in any sector of industry and/or business. The training course is also appropriate for those who desire to learn effective management and leadership skills and techniques to be able to better manage their work.

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